Policy

A quick overview

Welcome to The Blue Hound!
Your pet’s comfort, safety, and happiness come first. Below is a quick guide to help you understand how we work, what we expect, and how we care for your best friend. Full policies (the legal stuff) are always available upon request or during your intake.

🏡 Where We Operate
We are a private, home-based pet care business. All services are by appointment only. For everyone’s safety:

Please do not arrive early or without notice
Stay in the drop-off/pick-up zone
Only adults (18+) may become clients, drop off or pick up pets

🐶 What You Can Expect

Personalized care in a cozy environment
A clean, safe space for play, rest, and grooming
Trained staff familiar with shy, large, and reactive pets
An emphasis on enrichment, patience, and positive handling
Freedom first focus - that means we try to skip kennels & crates

🛑 What We Ask of You

Disclose any known or suspected behavioral, medical, or mobility concerns
Keep emergency contacts up to date
Provide proof of up-to-date rabies vaccination
Let us know ASAP if you’re running late or need to cancel

💬 Communication
We love updates! You’ll receive messages about pick-up times, questions, or cute moments. Be sure we can reach you during your pet’s stay. We also use video and audio monitoring for safety.

📸 Photo & Video Use
We may snap adorable pics or videos during your pet’s visit for documentation or promotion. Don’t want your pet in marketing? Just tell us in writing.

💉 In Case of Emergency

If we can’t reach you or your emergency contact, we may transport your pet to the vet
You are responsible for emergency costs
If a life-threatening situation arises and you’re unreachable, we may authorize care or humane euthanasia based on veterinary advice (opt-out available)

🧼 Grooming Visits

Please pick up within 1–2 hours of notice
Late pickups past 7:00 PM incur a board fee
Severe matting may require shaving and extra charges
We don’t offer re-baths or re-trims for late pick-ups

🧾 Payments & Policies

Invoices are due at or before pick-up
Cancellations must follow our timelines:
- Grooming: 48+ hrs notice to avoid fee cancellation fee
- Boarding/Daycare: 21+ days notice to apply any paid balance as a credit, less your deposit
No-shows and late cancellations may result in a fee or prepayment requirement for future visits

🧸 Belongings
Feel free to bring items from home, but we aren’t responsible for damage or loss. We recommend labeling everything.

🐕 Behavior Matters
We accept all types of personalities—from nervous pups to big goofballs. But safety comes first. If your pet poses a risk to staff, other pets, or themselves, we may:

Pause services
Suggest training or vet support
Decline future bookings

💡 Reminders

We’re legally required to report signs of abuse or neglect
Unclaimed pets after 15 days (without contact) may be considered abandoned under Washington law
You must keep a current card on file for services, fees, or emergencies and electing service authorizes charges to cards on file

📞 Let’s Stay Connected!
Call or text: (360) 464-7545
Email: [email protected]
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Cancellation Policy at a Glance

We want booking to feel stress-free! Please wait to reserve until you’re sure the dates work for you. If you’re still deciding, we’re happy to keep an eye on availability and let you know if your preferred dates are starting to fill up.

Deposits
A non-refundable deposit is required to book all appointments. If a reservation is canceled, the deposit is forfeited.
Boarding
- Cancellations made more than 21 days in advance may be rescheduled without penalty or additional fees.
- Cancellations made within 21 days of the start date require the full invoice to be paid.
Daycare & Grooming
- Changes or cancellations must be made more than 48 hours in advance to avoid fees.
- Within 48 hours, a $50 cancellation fee applies. Deposits are forfeited, and any prepaid balances may also be forfeited per invoice terms.
No-Call / No-Show
- Failure to arrive without notice results in a $50 fee per incident and forfeiture of all payments made.
- Repeated incidents may result in removal from the client list.
Late Payments & Unpaid Balances
- Discounts are forfeited if payment is late.
- Beginning 24 hours after the due date, a $40 late fee is added every 30 days until the balance is resolved.
- We do not book any services for clients with an outstanding balance.

Our Privacy Policy

Privacy Policy: This Privacy Policy outlines how we collect, use, disclose, and safeguard personal information provided to us through our website and related services. By visiting or using our website or using our services, you agree to the collection and use of information as described below.We are committed to protecting your privacy. Personal data is collected and used only for legitimate business purposes, including the delivery and improvement of our services. Information will never be sold or shared with unauthorized third parties, and will only be disclosed as specified in this policy.

Information We Collect
Personal Information
To provide our services and respond to requests, we may collect personal details such as:

Name
Phone number
Email address
Postal address
Pet information

This information is used to identify you, communicate with you regarding services, and maintain accurate records.

Website Usage Data
We use tools such as Google Analytics to better understand how visitors interact with our site. Data collected may include:

Referral source (how you arrived at our site)
Pages visited and length of visit
Browser, device, and operating system details

This data is used to analyze visitor behavior and improve our website. Aggregate statistics may be generated, but these do not contain personally identifiable information. You may opt out of tracking cookies via your browser settings or plugins.

Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that allow us to analyze website activity and improve functionality. You may refuse cookies; however, this may limit access to certain site features.

Mobile Data & SMS Messaging
We respect the privacy of your mobile information and restrict its use as follows:

Use of Mobile Information: are used exclusively for essential, transactional purposes such as appointment confirmations, service reminders, and important updates. We do not send marketing or promotional SMS messages.
Opt-Out Options: You may opt out of receiving SMS communications at any time by replying “STOP” to a message, updating your preferences in our customer portal, or contacting us directly. Please note that opting out may affect our ability to provide timely service reminders.
Third-Party Sharing: Personal information, including mobile phone numbers will not be shared with third parties or affiliates for marketing or promotional purposes. Limited sharing may occur only with trusted service providers (such as booking platforms), who are contractually obligated to safeguard your information.

Data Use, Protection, and Retention
Personal data is collected and retained only as necessary to:

Deliver and support requested services
Meet legal or regulatory requirements
Maintain essential business records

We use administrative, technical, and physical safeguards to protect against unauthorized access, disclosure, or misuse of data. While no system can guarantee absolute security, we follow industry-standard practices to protect your information.

Data Breach
In the event of a data breach, affected individuals will be notified promptly in accordance with applicable law. Third-Party Service Providers: These providers are bound by confidentiality agreements and may not use your personal information for any purpose outside of supporting our services. We may engage trusted third-party providers to:

Facilitate or deliver services on our behalf
Assist with marketing operations directly related to our business
Analyze website or service usage

Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we discover that a child under 18 has provided personal information, it will be deleted immediately. Parents or guardians may contact us to request removal of such information.

Policy Updates and Notifications
This Privacy Policy may be updated periodically. All changes will be posted on this page, and when appropriate, communicated directly by email or SMS. Continued use of our services following updates constitutes acceptance of the revised policy.

Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
The Blue Hound
[email protected]